The iSchool Institute: Faculty of Information, University of Toronto

“Improving Information Practitioners”

Taking Part

As professional development programs, courses are tax exempt. (this includes HST). The cost of printed handouts and refreshments for full-day courses is included in the listed fee. Text books, where used, are not covered in the fee.

Payments for U.S. and Foreign Registrants
Students have the option of paying in either Canadian or U.S. dollars. Individuals registering and paying via the Internet may pay in either currency. Those who wish to pay by cheque or money order can do so in Canadian or US funds. Please make cheque or money order payable to: University of Toronto, Faculty of Information, The iSchool Institute

Registering for Courses
Our instruction methods may make it necessary to limit the number of participants for each course. Students are not considered registered in a course until payment is received. To guarantee your place, please forward your payment as soon as possible.

Official University Receipt
The official University receipt will be issued at the beginning of the class for courses held on campus. For web courses and Ottawa courses, receipts will be mailed at the end of the course. Fees over $100 are deductible from your personal income tax.

Registration will be confirmed by email, by fax, or by phone when payment is received. Registration enquiries may be sent to the ISI Office. Email: or phone: (416) 978-7111.

Holiday Closures
Classes are not held on statutory holidays. ISI policy is to not hold classes on the Saturday or Sunday preceding a statutory holiday. The following holidays are observed by the University.

   Canada Day Friday, July 01, 2011
   Civic Holiday Monday, August 01, 2011
   Labour Day Monday, September 05, 2011
   Thanksgiving Monday, October 10, 2011
   Christmas/New Year Wednesday, December 21, 2011 - Friday, December 30, 2011
   Family Day Monday, February 20, 2012
   Good Friday Friday, April 06, 2012
   Victoria Day Monday, May 21, 2012

Refreshment breaks are provided during morning registration and during mid-morning and mid-afternoon. The ISI regrets that it is unable to provide special meals for those with dietary restrictions.

Location of Courses
  All courses, unless otherwise stated, take place in the classrooms and computer labs of the Faculty of Information, University of Toronto, 140 St. George Street, Toronto, Ontario, M5S 3G6. Click here for a map of the University. 

Ottawa:    Course are held at several locations. The location will be specified prior to the start date of each course.

Parking & Transportation (for the University of Toronto)
The nearest parking garage to FI is located across the street from the Faculty in the Rotman School of Management building, 105 St. George Street. The nearest subway station is St. George. Take the St. George Street exit, turn left and walk one block south.

Cancelled Courses
Should a course attract an insufficient number of registrants one week prior to its scheduled date, it will be cancelled. Registrants will be notified and funds will be transfered to the re-scheduled date for the course. Full refund may be issued if requested by student.

Grading Practices
Students in non-certificate courses are not formally evaluated. Students in certificate programs are evaluated in a variety of ways including graded assignments, class presentations, and/or final exams. Students working toward a certificate must complete and submit all assignments. This includes participation in required Chat Session for web courses to receive a grade. The iSchool Institute uses two grading schemes. The letter grade scheme is the more common. It is used in the information technology and records management certificate programs. The Pass/Pass with Distinction scheme is used primarily in the Certificate Program.

   A+ 90-100
   A 85 - 89
   A- 80 - 84
   B+ 77 - 79
   B 73 - 76
   B- 70 - 72
   C+ 67 - 69
   C 63 - 66
   C- 60 - 62
   D+ 57 - 59
   D 53 - 56
   D- 50 - 52
   Fail 0 - 49
Pass with distinction80 - 100
Pass50 - 79
Fail0 - 49

Achievement Report
Transcripts are available as follows:
  • Duplicate 1 to 3 copies: $13 plus GST & PST
  • Additional copies (each): $5 plus GST & PST

On occasion, students may be unable to complete the requirements for a course in the normal time frame because of illness or other sound reasons. Provided the student receives an extension from the ISI Office and the course instructor, a temporary incomplete (INC) is placed on the student's record for up to 6 months. During this period, if the student completes the course requirements, the INC is replaced with a final grade. If, however, the student does not complete the course requirements, the INC remains permanently or until the student retakes the course at full fee.

Withdrawing from a Course
Before a course has started:
The course fee (less $50) will be refunded provided we receive at least 6 business days notice prior to the start of the course. The course fee (less $60) will be refunded if we receive less than 6 business days notice.

Once a course has started: (for courses lasting more than one session). Students who withdraw after the first session of a course and before the second session will be assessed the pro-rated value of the session attended. The remainder of the fee will be refunded less a $60 administrative charge. There will be no refund for students who withdraw after this point. Non-attendance does not constitute withdrawal. Processing of refund cheques by the University requires a few weeks.

Some ISI courses are offered more than once per year and, on occasion, a student may wish to switch his or her registration to a later section. If a deferral is requested prior to the start date of the course, the student may defer without financial penalty. Once a course starts, students will be charged a $60 administrative fee. Students may only defer the course before the second session. After that point, no deferrals are permitted. While the ISI attempts to run every course advertised, it is sometimes necessary to cancel a section of a course. Students who ask for a deferral once a course has started must assume this risk.

Students who register for a course but do not attend will not be refunded the fee. Students registered in certificate programs must attend 75% of the classes to be eligible for the certificate.

Do You See the Course You Want But Not the Date?
ISI courses are very responsive to public demand. If a course gets filled up and there is further demand, we will try our best to schedule a repeat of it later on. So, if you see a course you want but the date has already passed or you can't make the date listed, don't give up! Check out our website or give us a call. You might still be in luck.

Looking for a Specific Course But Don't See it Here?
We're always looking for good ideas for courses. If you are interested in a specific topic, the chances are others share your interest. The ISI is market-driven. Let us know what you need and we'll do our best to oblige.